Privacy Policy

Privacy Policy

General Data Protection Regulation (GDPR) 2018

We will respect the privacy of the data which you supply to us. You agree to keep your data accurate and you acknowledge and agree to be bound by the terms and conditions of the privacy policy. Your personal information will be held securely in accordance with GDPR.

We are committed to safeguarding the privacy of our users. We take privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. The purpose of this policy is to explain how we will use and process your personal data.

We may ask you to provide information over the telephone or on our website. If you contact us we may keep a copy of that correspondence. The type of information which we may collect about you includes your:
  • Name
  • Address
  • Phone number
  • Email address
  • Method of payment for online bookings
  • Date of birth
We use your information to make a booking and for purposes of administering our business.

This information is also used for our market research, data analytics and to customise our website content. We believe that this allows us to monitor and improve our site and tailor it to better meet our user’s requirements. We will only use the information that we collect about you lawfully in accordance with the GDPR 2018. Local licensing laws for private hire vehicles requires this data to be kept for at least two years.

The internet is not a secure medium however Carlisle History Tours use industry standard safeguards to protect the confidentiality of your personal data such as encryption keys, firewalls and a Secure Socket Layer system for credit card transactions. The Secure Socket Layer System encrypts all of the personal information including your credit card number name and address so that it cannot be read as the information travels over the Internet. We do not process payments on our own website, all payments and encryption during the final payment process is handled by the payment provider (e.g. PayPal or Stripe).
Carlisle History Tours may ask for but do not keep details of your credit card number or expiry date, it is sent directly and securely to the bank the moment you complete your purchase. The only record we keep, is the authorisation number received from the bank, which contains neither your credit card number nor your expiry date. By submitting your information and by using our website you consent to the collection and use of personal information relating to you.


Cookies are used on our website to track the checkout process and also to track visitors to our website so we can monitor access and provide a better service. These cookies do not hold any personal details of visitors and cannot be used to identify you.